800.886.9042 sales@v2techem.com

WARRANTY INFORMATION, MAGNUSON-MOSS WARANTY ACT AND RMA FORM

WARRANTY INFORMATION

V2 Technologies, LLC warrants to the original end user customer that all of its products are free from defects in material and workmanship. Subject to the conditions and limitations set forth below, V2 will, at its option, either repair or replace any part of its products that prove defective due to workmanship or materials. If V2 is unable to repair or replace the product, it will refund the current value of the product at the time the warranty claim is made.

LIFETIME WARRANTY

The following V2 Technologies products are covered by this Lifetime Warranty:

All laptop, desktop and server application DRAM (Dynamic Random Access Memory) memory modules. Flash Memory cards (e.g. Secure Digital, Compact Flash, ATA Cards, Multimedia Card, Smart Media)

3 YEAR REPLACEMENT WARRANTY

The following V2 Technologies products are covered by this warranty for a period of (3) years from the original date of purchase:

V2 USB Thumb drives / Pen drive.

WARRANTY CLAIM PROCEDURES AND REQUIREMENTS

To obtain warranty service, you may return a defective product to the authorized V2 Technologies dealer or distributor from which you purchased the V2 memory product.

Please confirm the terms of your dealer’s or distributor’s return policies prior to returning the product. Typically, you must include product identification information, including model number and serial number (if applicable) with a detailed description of the problem you are experiencing. You must also include proof of the date of original retail purchase as evidence that the product is within the applicable warranty period.

For distributors and authorized dealers you may return the product directly to V2 Technologies after first obtaining a Return Material Authorization (“RMA”) number from V2. An RMA number is obtained by either emailing:

CustomerSupport@V2Techmem.com or by calling V2 Customer Support at (800) 886-9042

Once you have obtained an RMA number from V2 Technologies, you must, within thirty (30) days, send the product freight-prepaid and insured to:

V2 Technologies
22512 Avenida Empresa
Rancho Santa Margarita, CA 92688

Products shipped to the factory must be properly packaged to prevent damage in transit. You must include the V2 RMA number prominently displayed on the outside of your package. If you send your product to the factory without the RMA number prominently displayed on the outside of the package, it will be returned to you unopened.

MAGNUSON-MOSS WARRANTY ACT

V2 Technologies, LLC warrants to the original end user customer that all of its products are free from defects in material and workmanship. Subject to the conditions and limitations set forth below, V2 will, at its option, either repair or replace any part of its products that prove defective due to workmanship or materials. If V2 is unable to repair or replace the product, it will refund the current value of the product at the time the warranty claim is made.

WILL USING V2 TECHNOLOGIES MEMORY VOID MY ORIGINAL EQUIPMENT MANUFACTURERS WARRANT?

Absolutely not!

If your OEM suggests, implies or states that your warranty will be voided ask your OEM sales representative for this statement in writing as this is unlawful and cannot be legally enforced. The Magnuson-Moss Act was created to prevent large corporations from monopolizing spare and replacement parts. Therefore, providing the consumer (you) with multiple purchase options on replacement products or add-ons. The Magnuson-Moss Warranty Act does not lock you in with the OEM as your only solution.

As an example if you had a Sony CD Burner and purchased a non Sony CD to burn your Music on would this void your warranty? Or, your new Cannon digital camera takes a Compact Flash card and you use a non-Cannon memory card should this void your cameras warranty?

Absolutely not!

UNDERSTANDING THE MAGNUSON-MOSS WARRANTY ACT

The Magnuson-Moss Warranty Act is the federal law that governs consumer product warranties. Passed by Congress in 1975, the Act requires manufacturers and sellers of consumer products to provide consumers with detailed information about warranty coverage. In addition, it affects both the rights of consumers and the obligations of warrantor’s under-written warranties.

To understand the Act, it is useful to be aware of Congress’ intentions in passing it. First, Congress wanted to ensure that consumers could get complete information about warranty terms and conditions. By providing consumers with a way of learning what warranty coverage is offered on a product before they buy, the Act gives consumers a way to know what to expect if something goes wrong, and thus helps to increase customer satisfaction.

Second, Congress wanted to ensure that consumers could compare warranty coverage before buying. By comparing, consumers can choose a product with the best combination of price, features, and warranty coverage to meet their individual needs.

Third, Congress intended to promote competition on the basis of warranty coverage. By assuring that consumers can get warranty information, the Act encourages sales promotion on the basis of warranty coverage and competition among companies to meet consumer preferences through various levels of warranty coverage.

Finally, Congress wanted to strengthen existing incentives for companies to perform their warranty obligations in a timely and thorough manner and to resolve any disputes with a minimum of delay and expense to consumers. Thus, the Act makes it easier for consumers to pursue a remedy for breach of warranty in the courts, but it also creates a framework for companies to set up procedures for resolving disputes inexpensively and informally, without litigation.

WHAT THE MAGNUSON-MOSS ACT DOES NOT REQUIRE

In order to understand how the Act affects you as a businessperson, it is important first to understand what the Act does not require.

First, the Act does not require any business to provide a written warranty. The Act allows businesses to determine whether to warrant their products in writing. However, once a business decides to offer a written warranty on a consumer product, it must comply with the Act.

Second, the Act does not apply to oral warranties. Only written warranties are covered.

Third, the Act does not apply to warranties on services. Only warranties on goods are covered. However, if your warranty covers both the parts provided for a repair and the workmanship in making that repair, the Act does apply to you.

Finally, the Act does not apply to warranties on products sold for resale or for commercial purposes. The Act covers only warranties on consumer products. This means that only warranties on tangible property normally used for personal, family, or household purposes are covered. (This includes property attached to or installed on real property.) Note that applicability of the Act to a particular product does not, however, depend upon how an individual buyer will use it.

The following section of this manual summarizes what the Magnuson-Moss Warranty Act requires warrantors to do, what it prohibits them from doing, and how it affects warranty disputes.

WHAT THE MAGNUSON-MOSS ACT REQUIRES

In passing the Magnuson-Moss Warranty Act, Congress specified a number of requirements that warrantors must meet. Congress also directed the FTC to adopt rules to cover other requirements. The FTC adopted three Rules under the Act, the Rule on Disclosure of Written Consumer Product Warranty Terms and Conditions (the Disclosure Rule), the Rule on Pre-Sale Availability of Written Warranty Terms (the Pre-Sale Availability Rule), and the Rule on Informal Dispute Settlement Procedures (the Dispute Resolution Rule). In addition, the FTC has issued an interpretive rule that clarifies certain terms and explains some of the provisions of the Act. This section summarizes all the requirements under the Act and the Rules.

The Act and the Rules establish three basic requirements that may apply to you, either as a warrantor or a seller.

  1. As a warrantor, you must designate, or title, your written warranty as either “full” or “limited”
  2. As a warrantor, you must state certain specified information about the coverage of your warranty in a single, clear, and easy-to read document.
  3. As a warrantor or a seller, you must ensure that warranties are available where your warranted consumer products are sold so that consumers can read them before buying.

The titling requirement, established by the Act, applies to all written warranties on consumer products costing more than $10. However, the disclosure and pre-sale availability requirements, established by FTC Rules, apply to all written warranties on consumer products costing more than $15. Each of these three general requirements is explained in greater detail in the following chapters.

WHAT THE MAGNUSON-MOSS ACT DOES NOT ALLOW

There are three prohibitions under the Magnuson-Moss Act. They involve implied warranties, so-called “tie-in sales” provisions, and deceptive or misleading warranty terms.

Disclaimer or Modification of Implied Warranties

The Act prohibits anyone who offers a written warranty from disclaiming or modifying implied warranties. This means that no matter how broad or narrow your written warranty is, your customers always will receive the basic protection of the implied warranty of merchantability. This is explained in Understanding Warranties.

There is one permissible modification of implied warranties, however. If you offer a “limited” written warranty, the law allows you to include a provision that restricts the duration of implied warranties to the duration of your limited warranty. For example, if you offer a two-year limited warranty, you can limit implied warranties to two years. However, if you offer a “full” written warranty, you cannot limit the duration of implied warranties. This matter is explained in Titling Written Warranties as “Full” or “Limited”.

If you sell a consumer product with a written warranty from the product manufacturer, but you do not warrant the product in writing, you can disclaim your implied warranties. (These are the implied warranties under which the seller, not the manufacturer, would otherwise be responsible.) But, regardless of whether you warrant the products you sell, as a seller, you must give your customers copies of any written warranties from product manufacturers.

Return Materials Authorization Form

 

Not a problem! Simply fill out our RMA form and fax it to 949.835.1450. We will process your request and get back to you right away!

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